Customer Service

We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers.You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Ask Questions Our customer service representative will help you figure it out.
Shipping & Delivery
Renovelur partners with major international shipping companies like DHL, UPS, FedEx, and EMS to offer three shipping methods: Expedited Shipping: 3-5 business days Standard Shipping: 6-8 business days* Super Saver Shipping: 10-20 business days You can choose your preferred shipping method on the Order Information page during the checkout process.
An item was lost or damaged during shipping
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and LightInTheBox will then ship you a new item immediately.
To report a lost or damaged item, please contact our Customer Service:
Returns & Replacements
Check The Refound Page
How do I contact Customer Service about my order?

My Orders is’s convenient process for communicating with you about each order placed with us.

Once you’re logged in, the Order Details page is your platform for contacting Customer Service via the help links found throughout the page. Read on to learn how:

Step 1:

Sign in to My Orders and find the order number you need to contact us about. 

Open the Order Details page by clicking on either the Order Number or View Details (both circled in red).

Payment, Pricing & Promotions
We accept a variety of payment methods.
We accept a variety of payment methods. 
How can I track my package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Just click on the link and it will take you to UPSFedEx or other website, depending on who shipped your package. From there you can use the tracking code to track your package. 

You can also track your order in My Orders:

  •  Sign into your account and click My Orders.
Updating Account Information
You can update your account and shipping details anytime before any order.don`t change the shipping adress after u maked a order